terms of service

Thank you for using Pet Square "Muwan." Various documents and consent forms are required for use. We ask for your understanding and cooperation as we are entrusted with the lives of our precious family members.

[Documents required for first-time use]

1. Photo ID (driver's license, My Number card) that verifies the owner's current address
2. Rabies vaccination certificate or registration record (including the owner's name, address, pet's name, breed, date of birth, etc.)
3. Combined vaccine (5 or more types) certificate (certificate of vaccination within the past year or antibody titer test report taken within the past year)

*We will not accept your dog's pet book as a substitute for the necessary documents for rabies and combination vaccines.

[Notes]

1. Our restaurant operates on a reservation-only system, so please make a reservation in advance if you wish to use the restaurant.
2. Please check in and check out during business hours.
3. Please refer to our cancellation policy.
4. Payment will be made on the day of your appointment. Cash and credit card payments are accepted.
5. When grooming, your dog's health is our top priority. We will closely monitor their condition, and if you notice any signs of illness, please let us know as soon as possible and we will reschedule your appointment for another day.
6. We do not allow gangsters, gang members, or related parties or other anti-social forces to use or enter our premises.

[Terms of Use]

1. Rabies vaccination must be administered once a year, and combined vaccination must be administered within the last year.

1. Rabies vaccinations are required by law once a year, so please be sure to get vaccinated before visiting us.
2. Annual vaccination (antibody testing) is a preventative measure to protect your dog from infectious diseases and to prevent it from becoming a source of infection. Please be aware that we have many dogs coming and going, so we ask that you vaccinate your dog accordingly. If any damage occurs to our store or a third party (such as an infectious disease) due to incorrect information provided by a customer (falsehood, illegal activity, etc.), we will fully compensate both our store and the third party who suffered the damage.
3. For puppies aged 6 months, please wait 1-2 weeks (follow your veterinarian's instructions) after they have received their rabies vaccination and three doses of combination vaccine before having them groomed.
4. Flea, tick and heartworm prevention
5. If your dog has a large number of fleas, mites, heartworms, etc., we will refuse entry. If we find any infestations during grooming, we may stop the treatment and return the dog to its original location. In such cases, we will charge you for the grooming fee up to that point. In addition, as there is a risk of the dog infesting other dogs, we will close the store and charge you a separate fee for infestation removal, cleaning, and disinfection of the store.
6. Must be in a healthy condition to undergo treatment and be able to be looked after

1. For senior dogs (we consider them to be 10 years old or older), we ask that you fill out and submit a health certificate from your pet's regular veterinarian.
2. If we determine that your pet is suffering from or at risk of suffering from a serious illness, zoonotic disease, epilepsy, heart disease, or other serious disease, we will refuse to allow your pet to use our facility and ask that you have your pet treated at a veterinary hospital.
3. If you are pregnant, we will decline your request out of consideration for your dog's physical and mental health.
4. There are restrictions on body size.
5. Width: 42cm, height: 37.7cm, length: 42.6cm. Body length is the distance from the end of the sternum to the end of the ischium, and length is the vertical distance from the ground to the top of the body.
6. No aggression towards people or other dogs
7. If your dog damages the kennel or other equipment or facilities at our facility while in our care, or if it injures other customers' pets, customers, staff, etc., we may ask you to pay the actual cost depending on the circumstances.
8. Other terms of use

1. If you are not satisfied with the results of the treatment (excluding changes to the cut content due to customer convenience), we will generally make corrections on the spot. However, if you contact us within 3 business days and visit us within 7 days of the treatment, we will make corrections free of charge. However, we cannot refund or discount the trimming fee.
2. Please bring your dog's usual food (small portions) and treats.
3. To prevent accidents, escapes, injuries, etc. when your dog is being left in our care or when you pick it up, please keep it on a leash or transport it in a carrier with a door. If you do not follow these rules and an accident, escape, injury, etc. occurs due to no fault of ours, we will not be held responsible. Thank you for your understanding.
4. If your dog has a tendency to mark or is not toilet trained, please wear a manners belt or pants and bring a change of clothes.
5. Use during heat periods is not permitted.
6. Please note that if your dog becomes excited and barks continuously while in our care, we may put a muzzle on it to calm it down.
7. If we determine that your dog will be unable to stay, we may return it to you earlier than scheduled, taking into consideration your dog's feelings.

[Things to bring]

1. Food (portioned) and snacks that you normally give to your pet
2. Collar and leash (please bring a harness if possible for medium-sized dogs)
3. Patient's medical card from their regular hospital. Certificate or copy of rabies and 5 or more combined vaccinations administered within the past year.
4. We provide tableware. If you bring your own, please write your name on it.

【Cancellation policy】

1. If you cancel just before the reservation date, a cancellation fee will be charged.

1. Cancellation the day before: 50% of the reserved service fee
2. Cancellation on the day: 100% of the reserved service fee

*Cancellation must be made on the day before the scheduled date within business days. (Example) If our store is closed on Wednesdays and Thursdays, and you make a reservation for Friday, a cancellation fee will be charged if you do not contact us by Tuesday.

2. Cancellation fee payment method

1. Pay at the store
2. Transfer to a designated account

*If you do not pay the cancellation fee, you will not be able to use our store in the future.

3. The following reasons will be excluded from cancellation fees:

1. Your dog is unwell
2. Customer's poor health
3. Close contacts of COVID-19 patients

*If you provide a false reason for cancellation, you may not be able to use the service in the future.

[Disclaimer]

1. Dogs may suddenly become ill or experience changes in their health due to stress caused by changes in their environment. We perform treatments with the utmost care, but if we discover a sudden illness or an injury that occurred before your visit, we will contact your family. If we are unable to contact you, we may send your dog to a nearby hospital for treatment or care without your family's consent. In such cases, you will be responsible for any medical and treatment costs.

2. If your dog is injured due to our negligence, we will refund the service fee and cover all medical expenses. However, we cannot be held responsible for any damages or compensation, regardless of the name. Thank you for your understanding.

3. In the event of death or escape due to our negligence, we will refund the service fee and compensate up to the purchase price of the dog or an amount equivalent to the purchase price as calculated by our store. We are not responsible for damages, compensation, etc. regardless of the name. Thank you for your understanding.

4. Please note that we will disinfect any symptoms that occur during grooming that can be treated with first aid (such as minor bleeding when clipping nails or minor cuts caused by clippers getting caught), but we cannot be held responsible for any further consultation fees, treatment costs, compensation for damages, or compensation for pain and suffering, regardless of the name.

5. Please note that we cannot be held responsible for any injuries sustained by dogs while in our care due to unforeseen accidents, chronic illnesses (such as epilepsy or heart disease), specific constitutions, or other circumstances beyond our control.

6. Please note that we cannot take any responsibility for any accidents or problems that occur after the treatment or after the items are returned.

7. The facility will be unmanned at night. We cannot be held responsible for any illnesses that may occur during your stay. Thank you for your understanding.

If, in a sincere discussion with a customer, the store manager determines that the customer is using abusive language, swearing, threatening, or intimidating, the customer will be prohibited from entering the store. In some cases, the police may be notified and a claim for damages due to business interference may be filed. Furthermore, we will not accept any claims or negotiations from third parties other than the dog's family.