Personal information protection policy

We recognize that it is our important responsibility to properly protect information that can identify individual customers (hereinafter referred to as personal information), and will handle personal information in accordance with the following policy.

• We comply with the Act on the Protection of Personal Information and other related laws and regulations.
• We will prepare internal regulations and manuals regarding the handling of personal information and ensure that all officers and employees are fully aware of them. We will also review these internal regulations and manuals as necessary in response to changes in laws, regulations, and the social environment.
• We will take reasonable safety management measures to prevent the leakage, loss, or damage of personal information.
• When acquiring personal information, we will specify the purpose of use, notify the customer (including by clearly stating it so that it is visible to the customer) or make it public, and handle the personal information within the scope of that purpose of use.
• When we disclose personal information to our subcontractors to the extent necessary for the outsourcing of business, we will endeavor to properly supervise such information by, for example, entering into a contract with the subcontractor regarding the handling of such information.
• If you have any requests for disclosure, correction, deletion, etc. from the customer regarding personal information held by us, we will accept them at our designated point of contact and respond in good faith.

SPA＆HOTEL MAIHAMA EURASIA
Musashino Co., Ltd. Representative Director Nobuyuki Yasuda

Matters to be disclosed based on the "Act on the Protection of Personal Information"
In accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Act"), we hereby announce the following matters.

1. Matters concerning the disclosure of the purpose of use of personal information

(1) We hereby announce the purpose of use of personal information held by our company as follows (Article 17, Paragraph 1 of the Law).

Types of personal information Purpose of use
Customer Information

• Sending direct mail, emails, etc. regarding the sale of tickets and products related to your application and related services
• Direct mail, emails, etc. regarding tickets, merchandise, and hotel information handled by our company, as well as various announcements for spa and hotel members
• User support regarding tickets, merchandise, events, and other hotel-related matters (including responding to various inquiries)
• To create statistical data for our marketing activities
• Shipping prizes to winners of giveaways on websites, etc.
• To respond to inquiries based on laws and regulations and personal identification required for hotel operations
• Personal information acquired during recruitment
• For recruitment selection management and employment procedures
• To send materials, inform you of company information sessions, and notify you of interview dates, etc.
• Personal information acquired during employment
• For employee employment management (including former employees)
• Personal information obtained through investor information inquiries
• To respond to inquiries

(2) Purpose of use of entrusted personal information (Article 17, Paragraph 1, Article 23, Paragraph 4)
Currently, no personal information is acquired through contracted work.

(3) Acquisition through merger, spin-off, or business continuation (Article 23, Paragraph 5, Item 2 of the Act)
Currently, we do not acquire personal information through mergers, spin-offs, or business continuity.

(4) Matters concerning joint use (Article 23, Paragraph 5, Section 3 of the Law)
Currently, we do not acquire personal information through joint use.

2. Provision to third parties (Article 27, Paragraph 1 of the Act)

We will not disclose or provide personal information to third parties except in the following cases:

(A) When consent is obtained from the individual.
(a) When entrusting the handling of personal information to a subcontractor to the extent necessary to achieve the purpose of use.
(c) When statistical data or other information is disclosed or provided in a manner that makes it impossible to identify the individual.
(D) When required by law.
(E) When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.
(f) When it is particularly necessary for the improvement of public health or the promotion of healthy development of children, and it is difficult to obtain the consent of the individual.
(g) When it is necessary to cooperate with a national government agency, a local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining your consent may hinder the performance of those duties.

3. Matters concerning retained personal data that must be made available to the individual (Article 32, Paragraph 1 of the Act)

The purposes for which we use "retained personal data" are as follows:

Types of personal information Purpose of use

• Customer Information
• Sending direct mail, emails, etc. regarding the sale of tickets and products related to your application and related services
• Direct mail, emails, etc. regarding tickets, merchandise, and hotel information handled by our company, as well as various announcements for spa and hotel members
• User support regarding tickets, merchandise, events, and other hotel-related matters (including responding to various inquiries)
• To create statistical data for our marketing activities
• Shipping prizes to winners of giveaways on websites, etc.
• To respond to inquiries based on laws and regulations and personal identification required for hotel operations
• Personal information acquired during recruitment
• For recruitment selection management and employment procedures
• To send materials, inform you of company information sessions, and notify you of interview dates, etc.
• Personal information acquired during employment
• For employee employment management (including former employees)
• Personal information obtained through investor information inquiries
• To respond to inquiries

4. Contact points for requests for disclosure, complaints, and inquiries (Articles 33 to 35 of the Act)

If you request disclosure, correction, deletion, or suspension of use of your personal information held and managed by our company (hereinafter referred to as a "request for disclosure, etc."), we will take the necessary action within reason after confirming that the person making the request is you.
Please be aware that as a result of suspension of use or deletion/erasure, we may no longer be able to provide the services you request.

1) Requests for disclosure, correction, deletion, or suspension of use of personal information

I Application Procedure

When requesting disclosure, etc., we will confirm that the request is made by the individual in question or their representative. To request disclosure, etc., please contact us at the address below. We will mail you the required application form.

〒279-0032
Address: 13-20 Chidori,Urayasu-shi,Chiba-ken
Musashino Co., Ltd. SPA＆HOTEL MAIHAMA EURASIA

<Contact information>
TEL: 047-351-4126
*Please be careful not to dial the wrong phone number.

II. Required documents for claims

When making a request, please submit a copy of one of the following documents so that we can verify your identity.

[Identification documents]
1. Driver's license
2. Passport
3. Basic Resident Registration Card
4. Resident card
5. Family register
6. Health insurance, national health insurance, etc.
7. Alien Registration Card

In addition, if the person making the request is a legal representative of a minor or an adult ward, or a representative appointed by the person in question to make a request after disclosure, please submit the following documents.

(1) If the requester is a legal representative, please submit the following documents a) and b).

a) Documents confirming the authority of representation
If you are the parent or guardian of the individual: a copy of the individual's family register
If you are an adult ward: Certificate of registration certifying that you are an adult ward
b) Documents verifying legal representation
Same as the identity verification documents specified above (driver's license, passport, health insurance card, etc.)

(2) If you are acting as an authorized representative, please submit the following documents a), b), and c).

a) One power of attorney clearly stating that the individual has delegated the request for disclosure, etc. to an agent
If you are the parent or guardian of the individual: a copy of the individual's family register
b) One copy of your personal seal certificate
c) One document to prove that you are the authorized person (same as the identity verification document specified above)

III. Fees and Collection Methods

In certain cases, a handling fee of 500 yen will be charged per item.
Please enclose 500 yen worth of stamps with your application documents.

IV. "Purpose of Use" of Personal Information Obtained in Response to Requests for Disclosure, etc.

Personal information obtained in response to a request for disclosure, etc. will be handled only to the extent necessary for the request for disclosure, etc. Submitted documents will be stored for one year after the response to the request for disclosure, etc. has been completed, and will then be safely disposed of.

V Non-Disclosure

In the following cases, information will not be disclosed. If a decision is made not to disclose information, we will notify you of that decision and the reason.

If the identity of the applicant cannot be confirmed, such as when there is a discrepancy between the contents of the application form and the documents used to verify the applicant's identity.
When an application is made by a proxy, the authority of the proxy cannot be confirmed.
If there are any deficiencies in the required application documents.
When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
If it would violate other laws and regulations.

2) Disclosure of personal information handling and complaints desk

If you have any complaints regarding our handling of personal information, please contact us at the address below.

(1) By telephone

SPA＆HOTEL MAIHAMA EURASIA
TEL: 047-351-4126
*Please be careful not to dial the wrong phone number.

(2) By letter

Address: 13-20 Chidori,Urayasu-shi,Chiba-ken, 279-0032
SPA＆HOTEL MAIHAMA EURASIA

• Person in charge of personal information protection

5. Links to websites other than ours

We are not responsible for the handling of personal information on third-party websites linked to this site. If you visit these websites, please check the personal information protection policy and privacy policy of the relevant website and disclose or provide personal information at your own discretion.

6. Use of Cookies

A cookie is a data file that is sent from a website to your computer, allowing the website to identify your computer when you visit the website again.
Some pages on this website use the cookie mechanism to save you the trouble of entering information and to collect history information on pages you have visited. Cookies do not collect your personal information. You can refuse to accept cookies by changing your browser settings, but if you do so, you may not be able to use some of the services provided by this website.
In addition, we may use the collected information to conduct statistical analysis of website usage and measure the effectiveness of advertisements, etc., or outsource this work.

7. SSL

This website uses SSL (Secure Socket Layer) encryption technology on pages where you enter personal information, and has taken advanced security measures to prevent personal information from being stolen by third parties.

Revised April 1, 2020